Privacy Policy

Bharat Creative Lab ("we", "us") respects your privacy. This Privacy Policy explains what personal data we collect through bharatcreativelab.com, why we collect it, how we protect it, and the rights you have under the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and related rules. By using the Website you consent to this policy.

1. Data we collect

• Details you give us: name, email address and mobile number when you buy a product, create an account, or fill the contact form; and any message or project details you send us.
• Payment information: payments are handled by our payment gateway partners. We receive only the order status, amount and a transaction/reference ID. We never see or store your card number, CVV, UPI PIN or net-banking password. For direct UPI payments, we store the UTR number you enter.
• Account and usage data: login time, IP address, device/browser type, course progress and download activity, used to deliver access, prevent account sharing and keep the Website secure.
• Cookies and local storage: essential cookies to keep you logged in, and your browser's local storage to remember your cart and checkout details on your own device. We do not use advertising cookies.

2. Why we use your data

• To process orders and deliver eBooks, course access and login details.
• To send important emails such as purchase confirmations, download links, login details, password resets and support replies.
• To respond to enquiries about our creative services.
• To protect our content from piracy and our Website from fraud and misuse (for example watermarking course videos with your email and allowing one active device per account).
• To meet legal, tax and accounting obligations.

We will send you promotional messages only if you have agreed to receive them, and you can opt out at any time.

3. Who we share it with

We do not sell or rent your personal data. We share it only as needed with:

• payment gateways and banks, to process your payment;
• our web hosting, email and video-streaming service providers, who store or deliver data on our behalf;
• government or law-enforcement authorities, when required by law.

4. How long we keep it

We keep your data for as long as your account or access is active and as long as needed for legal, tax and dispute-resolution purposes (generally up to 8 years for transaction records). After that, it is deleted or anonymised.

5. Security

We use reasonable security practices, including HTTPS encryption, hashed passwords, private storage for files, and limited admin access. No method of transmission over the internet is 100% secure, but we work hard to protect your data.

6. Your rights

Under the Digital Personal Data Protection Act, 2023, you may:

• ask for a summary of the personal data we hold about you;
• ask us to correct, update or complete your data;
• ask us to erase your data (we may keep transaction records required by law);
• withdraw your consent at any time (this may stop us from providing some services, such as course access);
• nominate another person to exercise your rights in case of death or incapacity; and
• raise a grievance with us, and, if not satisfied, with the Data Protection Board of India.

To use any of these rights, email us at bharatcreativelab@gmail.com. We will respond within 30 days.

7. Children

Our Website is intended for users aged 18 and above. We do not knowingly collect data of children without verifiable consent from a parent or guardian.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its "Last updated" date.

9. Grievance officer and contact

Bharat Creative Lab
Owner & Grievance Officer: Dinesh Chauhan
Address: Noida, India
Email: bharatcreativelab@gmail.com
Phone / WhatsApp: +91 9205654701
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)