Refund Policy

No refund policy

At Bharat Creative Lab, all our products (eBooks and video courses) are digital products that are delivered instantly after payment. Once an eBook link is generated or course access is given, the content cannot be "returned". For this reason, we do not offer refunds, cancellations or exchanges on any purchase, including partially used course plans. Please read the product description, curriculum and free preview (where available) carefully before you buy.

By completing a purchase, you confirm that you have read and accepted this Refund Policy.

We are here if you face a technical issue

A no-refund policy does not mean no support. If something is not working, we will do our best to fix it for you. Examples of issues we help with:

• payment was successful but you did not receive the eBook link or login details;
• the download link is not working or has expired;
• the PDF file is damaged, incomplete or will not open;
• you cannot log in or have forgotten your password;
• a course video is not playing, or a lesson is missing;
• access was not activated for the plan you paid for.

How to report an issue

Email bharatcreativelab@gmail.com or WhatsApp +91 9205654701 with:

• your name and the email/mobile number used at checkout;
• your Order ID or Payment ID (or UPI UTR number);
• a short description and a screenshot of the problem; and
• the device and browser you are using.

How we resolve it

• We reply within 24–48 working hours and aim to resolve most issues within 3–7 working days.
• Depending on the problem, we will send a fresh download link or a corrected file, re-send or reset your login details, fix or replace the affected lesson, or activate the correct access.
• If a problem on our side stops you from accessing a course for a period of time, we will extend your access by the number of days affected.

Payment deducted but order not received

Sometimes a bank or UPI app deducts money but the payment does not reach us, or the order is not created. In that case either we will deliver your product after confirming the payment, or the amount is automatically reversed to your account by your bank / payment gateway, usually within 5–7 working days. If the same order is paid for twice by mistake, the extra payment will be returned to the original payment method after verification. Please contact us with the transaction details so we can help.

What is not covered

• change of mind after purchase, or buying the wrong product or plan;
• not having time to use the course during your plan period;
• problems caused by your own internet connection, device or software that does not meet the basic requirements (a modern browser and a stable connection);
• accounts suspended for sharing, recording or redistributing content.

Creative and production services

For video production, design and other client projects, payment, cancellation and refund terms are set out in the quotation or project agreement shared with you. Unless that document says otherwise, advance payments are non-refundable once work has started.

Contact

Bharat Creative Lab
Owner & Grievance Officer: Dinesh Chauhan
Address: Noida, India
Email: bharatcreativelab@gmail.com
Phone / WhatsApp: +91 9205654701
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)